Returns

All returns are Store Credit Only.

Our policy lasts 14 days. If 14 days have gone by since your item has been shipped, unfortunately we can’t offer you a store credit. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags attached. 

We do not accept products that have signs they have been worn or damaged. 

 

Additional non-returnable items:

To complete your return, we require a receipt or proof of purchase. You must also fill out the merchandise return form located at the bottom of the website. Please send your receipt, a completed merchandise return form, and the item you are returning all together. 

Please do not send your purchase back to the manufacturer. 

There are certain situations where a store credit will not be granted: (if applicable)

Clothing with obvious signs of use

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 14 days after delivery

 

Sale items (if applicable)

Only regular priced items will be given store credit, unfortunately sale items cannot be returned.

 

Exchanges (if applicable)

If you want to exchange an item please fill out our merchandise return form, send the item along with this form and send an email to info@avajene.com to notify us of your actions. At this point you have the option to exchange or receive a store credit. 

 

Shipping

No orders will be shipped on the weekends or holidays. 

To return your product, you should mail your product to: 6104 Westbrooke dr. West Bloomfield MI US 48322. 

You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

When returning merchandise you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.